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TransCore Developing Advanced Customer Service Center Solution for Ohio Turnpike

New system will enhance customer experience along the 241-mile Ohio Turnpike.

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By: DAVID SAVASTANO

Contributing Editor, Coatings World and Ink World, Coatings World and Ink World Magazine

As part of its Toll Collection System Modernization Strategy, the Ohio Turnpike and Infrastructure Commission (OTIC) has selected TransCore to design and implement its next generation Customer Service Center (CSC) System. The new system will enhance the customer experience by offering multi-faceted communications and trusted data security along the 241-mile Ohio Turnpike, while also providing the flexibility to support future technology advances.
 
For this modernization initiative, TransCore will implement its Integrity Back Office System to provide innovative, easy-to-use enhancements in how customers access and manage their toll accounts and payments, including customer notifications and live chat, and a self-service feature on a new E-ZPass Ohio website.
 
TransCore began its long-standing relationship with the Ohio Turnpike in 1975, providing critical maintenance, communication, and toll information systems. Today, in addition to developing the new Customer Service Center System, TransCore continues to provide statewide toll collection system and customer service maintenance services.
 
“We are excited to embark on this new, customer-focused initiative that will provide innovative, adaptable, and sustainable support and services to the people and businesses of Ohio,” said Sean Persaud, TransCore VP and Northeast managing director.

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